Platform for your digital assistants

especially for mechanical engineering,
automotive & airlines

learn more about the product Make an appointment

Frau führt Mann durch eine orange Fläche mit Award of Innovation Winner 2025 Badge

Platform for your digital assistants

especially for mechanical engineering,
automotive & airlines

learn more about the product Make an appointment

Is your customer service not running smoothly?

Anyone responsible for customer service knows this:
An increasing number of inquiries and complaints makes it almost impossible to process them promptly, efficiently and satisfactorily.

This is frustrating. It’s high time for intelligent assistants that turn automation into child’s play and customers into fans.

Labour shortage

42 %

der offenen Stellen konnten im Jahr 2022 aufgrund von Fachkräftemangel nicht besetzt werden.

Shorter innovation cycles

68 %

der B2B-Unternehmen berichten, dass ihre Innovationszyklen sich
in den letzten drei Jahren um durchschnittlich 30% verkürzt haben.

Cost pressure

Starker Preisdruck

Steigende Kosten

Kosteneinsparprogramme

Amazonization

60 %

der B2B-Kunden erwarten, dass Unternehmen ihnen einen nahtlosen digitalen Self-Service bieten, ähnlich wie es Amazon für seine B2C-Kunden tut.

Data integration

60%

der B2B-Unternehmen haben Schwierigkeiten, Daten aus verschiedenen Abteilungen zu integrieren, was die Effizienz datengetriebener Strategien mindert und die digitale Transformation behindert.

New business models

59 %

der traditionellen Serviceorganisationen setzen zunehmend auf KI. Das bedeutet, dass sie den Trendsettern das Feld nicht überlassen und wesentlich innovativer werden wollen, um ihre Marktmacht zu halten.

Digital assistants from targenio
empower customers and service employees

The digital AI assistant learns from the user on our assistant platform and can provide better and better support over time.

Make it easy:
With the first skills

A skill describes the ability to perform or fulfill a specific (partial) task.

There are different types of assistant skills:

Rule-based
ML-based
Mixed
external skills

The degree of automation of the assistants is constantly growing with new and improved assistant skills.

to the targenio assistant philosophy (german)

targenio automates
the solving of customer problems

We are taking service automation to a whole new level.

Thanks to digital assistants based on AI, algorithms and extensive domain knowledge, among other things.

On our platform, we seamlessly integrate the possibilities of Low Code No Code and AI for users. This allows us to combine implicit user knowledge with the expertise of experienced experts and trainers.

This solves customer problems efficiently and automatically.

to the targenio Assistant Platform